Return & Exchange Policy
Customers have the right to request a return or exchange within 7 days of receiving the order
Eligible cases include
The order arrived different from what was requested
An error in the name or personalized text
The product arrived with a defect or damage
Products must be in their original condition, unused, and accompanied by the invoice
Digital products or items customized upon request are non-refundable
The store is not responsible for any damage occurring during shipping, as all shipments are carefully packaged and fall under the responsibility of the shipping company
How to request a return
Contact us on WhatsApp: 0559079916
We will send you a return label
Print the label, repackage the item in its original packaging, and deliver it to the nearest shipping branch
Once we receive and inspect the product, we will contact you to process the refund
Return shipping costs
The customer bears the shipping and return costs unless the error is from the store (wrong product or defective item), in which case the store covers all costs
Refund process
For credit card payments the amount will be refunded to the same card within up to 10 business days
For bank transfer payments we will contact you to provide your bank details to process the refund